We are aware of issues whereby emails providers in government (particularly some Microsoft outlook based systems such as those in HMT and MoJ have a tendency to send emails to quarantine. They will also sometimes ‘pre-activate’ activation links. If this happens, and when you get a link it shows as being ‘already activated’ – firstly please try logging in – your account may not be active. If this doesn’t work, please email [email protected] from the email you are trying to register with and this will be resolved ASAP. We are working on an alternative solution to this, but require email activation so that only valid and real email addresses can access the site.
If you have a government email address that isn’t recognised (we’ve done our best to add all those we have come across) – our apologies – please let us know and we’ll address this ASAP.
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